bika99 Privacy Policy

1 Introduction

This Privacy Policy is issued by bika99 (hereinafter referred to as "we", "platform" or "bika99") to explain our practices in the collection, use, disclosure and protection of your personal information. It applies to all users who register, browse or use any services offered on this website.

By registering as a bika99 member, you agree to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, we encourage you to contact our support team for further clarification before proceeding with registration.

bika99 operates under international licensing and is committed to complying with relevant data protection requirements. Our platform is open only to individuals aged 21 and above.

2 Information We Collect

In providing our services, bika99 may collect various categories of personal information depending on how you interact with the platform. This information includes:

3 How We Use Your Information

Information collected by bika99 is used responsibly and limited to the following legitimate purposes:

• Account management: Processing registrations, verifying identity and maintaining your member account.
• Transaction processing: Facilitating deposits and withdrawals through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency.
• Platform security: Detecting suspicious activity, preventing fraud and ensuring the integrity of bika99 games.
• Customer support: Responding to enquiries and resolving issues reported to our 24/7 support team.
• Service improvement: Analysing usage patterns to improve the gaming experience and platform navigation.
• Service communications: Sending important notifications regarding your account, promotions or policy changes.
• Legal compliance: Meeting reporting and compliance requirements under our international licensing obligations.

4 Sharing Information with Third Parties

bika99 respects the trust you place in us. We do not sell or disclose your personal data to third parties for marketing purposes without your explicit consent. However, in the following limited circumstances, data sharing may be necessary:

• Payment service providers: Transaction information that must be shared with payment processors such as DuitNow or FPX providers to process your deposits and withdrawals.
• Game providers: Minimal technical information required to allow games to function properly on our platform.
• Statutory authorities: Where required by law, court order or a legitimate regulatory body, we may need to disclose certain information.
• Technical infrastructure providers: Server and security service providers that help us operate the bika99 platform securely and reliably.

All third parties working with bika99 are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes defined.

5 Cookies and Tracking Technologies

The bika99 website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as login and game sessions. They cannot be disabled without affecting website functionality.
• Performance cookies: Collect anonymous data about how visitors use our website to help us improve navigation and content.
• Functional cookies: Store your preferences such as language, region and display settings so you do not need to reset them each time.

You can control and delete cookies through your web browser settings at any time. However, please note that disabling certain cookies may affect the functionality of the bika99 platform.

6 Data Security Measures

bika99 implements multiple layers of technical and operational protection to keep your data secure:

• 256-bit SSL encryption protects all data transmitted between your browser and our servers.
• An intrusion detection system continuously monitors platform traffic to identify unusual activity.
• Access to member personal data is restricted to authorised bika99 staff only and operates on a need-to-know basis.
• Security monitoring is carried out continuously with periodic audits by our technical team.
• Passwords are stored in hashed form and cannot be viewed by any staff member.

While we take all reasonable steps, no system is completely impenetrable. You also play an important role in keeping your account secure — do not share your password with anyone and notify us immediately if you suspect any unauthorised access.

7 Data Retention Period

bika99 retains your personal data for as long as it is needed for the purposes stated in this policy, or for as long as required by applicable legal and licensing requirements.

• Active account data: Retained for the duration your account is active and for a defined period after account closure.
• Transaction records: Retained for the period required by compliance and financial audit requirements.
• Communication logs: Retained for security purposes and dispute resolution for a reasonable period.
• Cookie data: Session cookies are deleted when you close your browser; persistent cookies are retained for the period specified in each cookie.

When data is no longer required, it will be deleted or anonymised in accordance with our security procedures.

8 International Data Transfers

As a platform operating under international licensing, your data may be processed or stored on servers located outside Malaysia. In all such cases, bika99 ensures that a level of protection equivalent to this policy is applied to that data.

We only use infrastructure providers that comply with recognised international security standards, and all data transfers are covered by valid data processing agreements.

9 Changes to This Privacy Policy

bika99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any material amendments will be communicated to you through:

• A notification within the bika99 platform when you log in.
• An email to the email address registered to your account.
• An update to the "Effective" date displayed at the top of this page.

Your continued use of the bika99 platform after the effective date of any changes is considered acceptance of the updated terms. We encourage you to review this page from time to time.

10 Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your data, please contact the bika99 support team:

• Live chat: 24/7 support available directly on the bika99 platform in Malay and English.
• Email: [email protected]

Our team will treat every privacy-related enquiry seriously and respond within a reasonable timeframe.